/* ITHelpDirect External Repair Partner Portal. Never load staff navigation/styles. */
:root{--rp-ink:#182944;--rp-muted:#64748b;--rp-line:#dfe7f2;--rp-surface:#fff;--rp-blue:#2267ab;--rp-blue-dark:#174b86;--rp-accent:#ec3945}
*{box-sizing:border-box}
body.rp-body{margin:0;font:14px/1.55 system-ui,-apple-system,"Segoe UI",Arial,sans-serif;background:#f3f6fb;color:var(--rp-ink)}
.rp-body a{color:#175f9f}
.rp-body button,.rp-body input,.rp-body select,.rp-body textarea{font:inherit}
.rp-body button{cursor:pointer}
.rp-body h1,.rp-body h2,.rp-body h3,.rp-body p{margin-top:0}
.rp-body h1{font-size:1.8rem;letter-spacing:-.04em}
.rp-body h2{font-size:1.1rem;letter-spacing:-.02em}
.rp-body h3{font-size:1rem}
.rp-body .rp-wrap{max-width:1380px;margin:auto;padding:24px 24px}
.rp-body .rp-muted{color:var(--rp-muted)}
.rp-body .rp-navbar{background:#101d33;color:#fff;box-shadow:0 3px 15px #16263d20;border-bottom:3px solid #d32d43}
.rp-body .rp-navbar-inner{max-width:1380px;margin:auto;padding:13px 24px;display:flex;gap:26px;align-items:center;flex-wrap:wrap}
.rp-body .rp-logos{display:flex;align-items:center;gap:17px;min-width:0}
.rp-body .rp-ithd-logo{display:block;width:155px;height:47px;object-fit:contain;object-position:left center}
.rp-body .rp-logo-divider{height:39px;width:1px;background:#52627a}
.rp-body .rp-client-logo{width:90px;height:45px;object-fit:contain;object-position:center;background:#fff;border-radius:6px;padding:5px}
.rp-body .rp-client-name{font-size:.84rem;font-weight:750;max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.rp-body .rp-navlinks{display:flex;gap:6px;align-items:center;flex:1;flex-wrap:wrap}
.rp-body .rp-navlinks a{text-decoration:none;color:#bfcce1;border-radius:8px;padding:9px 13px;font-weight:650;font-size:.84rem}
.rp-body .rp-navlinks a.active,.rp-body .rp-navlinks a:hover{background:#263b58;color:#fff}
.rp-body .rp-nav-meta{display:flex;align-items:center;gap:13px}
.rp-body .rp-avatar{height:34px;width:34px;border-radius:50%;display:grid;place-items:center;background:#30567c;color:#fff;font-weight:730}
.rp-body .rp-user-name{font-size:.78rem;line-height:1.3;font-weight:690}
.rp-body .rp-user-name small{font-size:.69rem;color:#b5c2d4;font-weight:500;display:block}
.rp-body .rp-logout{color:#c3cde0;text-decoration:none;white-space:nowrap;font-size:.8rem}
.rp-body .rp-logout:hover{color:white}
.rp-body .rp-hero{background:linear-gradient(120deg,#172b4c,#214e7f);border-radius:16px;color:#fff;padding:29px 33px;display:flex;gap:30px;align-items:center;justify-content:space-between;overflow:hidden;position:relative}
.rp-body .rp-hero:after{content:"";position:absolute;right:-65px;top:-95px;width:320px;height:320px;border:50px solid rgba(255,255,255,.045);border-radius:50%;pointer-events:none}
.rp-body .rp-hero h1{color:#fff;font-size:1.85rem;margin:3px 0 5px}
.rp-body .rp-hero p{color:#c8d7e9;margin:0;max-width:660px}
.rp-body .rp-eyebrow{text-transform:uppercase;font-size:.68rem;letter-spacing:.11em;font-weight:780;color:#9cbee8}
.rp-body .rp-hero-right{font-size:.82rem;color:#ccdbec;background:#ffffff14;border:1px solid #ffffff28;border-radius:10px;padding:12px 17px;z-index:1}
.rp-body .rp-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:15px;margin:20px 0}
.rp-body .rp-kpi{background:#fff;border:1px solid var(--rp-line);border-radius:12px;padding:18px 20px;box-shadow:0 3px 13px #1a315508}
.rp-body .rp-kpi b{display:block;font-size:1.85rem;line-height:1.13;letter-spacing:-.04em;color:#203858}
.rp-body .rp-kpi span{display:block;font-size:.79rem;margin-top:7px;color:var(--rp-muted);font-weight:680}
.rp-body .rp-card{background:var(--rp-surface);border:1px solid var(--rp-line);border-radius:13px;padding:22px 24px;margin:18px 0;box-shadow:0 4px 18px #1b375408;min-width:0}
.rp-body .rp-card-head{display:flex;gap:12px;align-items:center;justify-content:space-between;flex-wrap:wrap;border-bottom:1px solid #e8edf4;padding-bottom:14px;margin-bottom:17px}
.rp-body .rp-card-head h2{margin:0}
.rp-body .rp-table-wrap{width:100%;overflow:auto}
.rp-body .rp-table{width:100%;border-collapse:collapse;min-width:680px}
.rp-body .rp-table th{background:#f7f9fc;color:#6c7b90;font-size:.7rem;letter-spacing:.055em;text-transform:uppercase;font-weight:780}
.rp-body .rp-table th,.rp-body .rp-table td{text-align:left;border-bottom:1px solid #e9edf3;padding:12px 11px;vertical-align:middle}
.rp-body .rp-table td{font-size:.84rem}
.rp-body .rp-table tbody tr:hover{background:#fafcff}
.rp-body .rp-table tbody tr:last-child td{border-bottom:none}
.rp-body .rp-device-name{font-weight:760;color:#243754}
.rp-body .rp-device-meta{font-size:.74rem;color:var(--rp-muted);margin-top:4px}
.rp-body .rp-badge{display:inline-block;border-radius:30px;padding:5px 9px;background:#e9f2fd;color:#24578e;font-weight:720;font-size:.71rem;white-space:nowrap}
.rp-body .rp-badge.warning{background:#fff0d9;color:#926012}
.rp-body .rp-badge.success{background:#e6f7ee;color:#147749}
.rp-body .rp-badge.muted{background:#f0f2f6;color:#586b81}
.rp-body .rp-btn{background:var(--rp-blue);color:#fff;border:1px solid var(--rp-blue);border-radius:8px;padding:9px 14px;font-weight:720;display:inline-block;white-space:nowrap;text-align:center;text-decoration:none;font-size:.83rem;cursor:pointer}
.rp-body .rp-btn:hover{background:var(--rp-blue-dark);color:#fff}
.rp-body .rp-btn.alt,.rp-body .rp-btn.secondary{background:#eef4fb;border-color:#d2e1f0;color:#1e568b}
.rp-body .rp-btn.alt:hover{background:#dfeefa}
.rp-body .rp-btn:disabled{opacity:.5;cursor:not-allowed}
.rp-body .rp-input{display:block;width:100%;min-width:0;border:1px solid #cfd9e7;background:#fff;padding:10px 12px;border-radius:8px;margin:6px 0 15px;color:#1d3552}
.rp-body .rp-input:focus{outline:3px solid #4b94e02a;border-color:#488ed5}
.rp-body label{font-size:.83rem;font-weight:670}
.rp-body .rp-row{display:flex;gap:14px;flex-wrap:wrap}
.rp-body .rp-row>div{flex:1;min-width:200px}
.rp-body .rp-err{background:#fff0f0;border:1px solid #f1c6c6;color:#8f2828;padding:14px 17px;border-radius:9px;margin:14px 0}
.rp-body .rp-ok{background:#e8f8ee;border:1px solid #b9e5c8;color:#17663b;padding:14px 17px;border-radius:9px;margin:14px 0}
.rp-body .rp-empty{padding:32px 20px;text-align:center;color:#6b7e96}
.rp-body details{margin:6px 0;max-width:380px}
.rp-body summary{cursor:pointer;color:#23639f;font-weight:680}
.rp-body details[open]{padding:10px;border-radius:8px;border:1px solid #e2e9f3;background:#f9fbfe}
.rp-body details form{margin-top:10px}
.rp-body .rp-inline-form{display:inline}
.rp-body .rp-toolbar{display:flex;gap:11px;align-items:center;flex-wrap:wrap;margin:14px 0}
.rp-body .rp-filter{background:#fff;border:1px solid #dce5ee;border-radius:9px;min-width:140px;padding:8px 11px}
.rp-body .rp-footer{margin-top:32px;border-top:1px solid #dde5ef;padding-top:15px;color:#8795a7;font-size:.76rem;display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap}
.rp-body .rp-pricing-mode{display:flex;gap:8px;flex-wrap:wrap;margin:9px 0 16px}
.rp-body .rp-price-choice{flex:1;min-width:175px}
.rp-body .rp-price-choice input{position:absolute;opacity:0}
.rp-body .rp-price-choice span{display:block;cursor:pointer;padding:11px 14px;border:1px solid #cfd9e5;border-radius:9px;background:#fff;color:#3e5673}
.rp-body .rp-price-choice input:checked+span{background:#e8f2fe;border-color:#317bc1;color:#1b5e9a;box-shadow:0 0 0 2px #317bc11c}
.rp-body .rp-price-choice input:focus-visible+span{outline:3px solid #2563eb}
.rp-body .rp-vat-preview{background:#f1f6fd;border:1px solid #d9e7f7;border-radius:12px;padding:15px 18px;margin:15px 0}
.rp-body .rp-vat-line{display:flex;justify-content:space-between;gap:12px;margin:8px 0}
.rp-body .rp-vat-line.total{border-top:1px solid #d3e2f3;padding-top:12px;font-weight:800;font-size:1rem}
.rp-body .rp-note-help{background:#f2f6fc;border-radius:10px;padding:13px 16px;color:#4f6783;font-size:.81rem;line-height:1.55}
.rp-body.rp-auth{background:radial-gradient(ellipse at 15% 5%,#263f67 0%,#101c32 42%,#0d172a 100%);min-height:100vh}
.rp-body .rp-auth-layout{min-height:100vh;display:grid;grid-template-columns:minmax(320px,1.05fr) minmax(370px,.95fr);max-width:1450px;margin:0 auto;align-items:center;gap:80px;padding:50px 48px}
.rp-body .rp-auth-story{color:#fff;padding:20px 0}
.rp-body .rp-auth-story .rp-ithd-logo{width:225px;height:82px;object-fit:contain}
.rp-body .rp-auth-story .rp-divider{background:#d33046;width:62px;height:4px;border-radius:8px;margin:30px 0}
.rp-body .rp-auth-story h1{font-size:clamp(2rem,3vw,3.2rem);line-height:1.13;letter-spacing:-.05em;max-width:470px;color:#fff}
.rp-body .rp-auth-story p{font-size:1rem;color:#b4c6de;line-height:1.7;max-width:480px}
.rp-body .rp-auth-benefits{margin-top:36px;display:flex;flex-direction:column;gap:16px}
.rp-body .rp-auth-benefits div{color:#c3d2e5;font-size:.85rem;display:flex;gap:13px;align-items:center}
.rp-body .rp-auth-benefits span{display:inline-grid;place-items:center;width:33px;height:33px;flex:0 0 33px;border-radius:9px;background:#35527d8c;color:#b5d8ff;font-weight:750}
.rp-body .rp-auth-card{background:#fff;max-width:510px;width:100%;margin:auto;border:1px solid #dae6f2;border-radius:18px;padding:34px 38px;box-shadow:0 22px 70px #02071260}
.rp-body .rp-auth-card h2{font-size:1.48rem;font-weight:780;letter-spacing:-.035em;margin:0 0 8px}
.rp-body .rp-auth-card .rp-input{padding:12px 14px}
.rp-body .rp-auth-card .rp-btn{width:100%;padding:12px 18px;margin-top:7px}
.rp-body .rp-auth-card .rp-auth-topline{height:4px;background:linear-gradient(90deg,#db3346,#357dbd);width:75px;border-radius:4px;margin-bottom:22px}
.rp-body .rp-auth-card .rp-auth-sub{color:#6c7c91;font-size:.85rem;margin-bottom:24px}
.rp-body .rp-auth-card .rp-auth-links{display:flex;justify-content:space-between;gap:12px;font-size:.79rem;margin-top:18px}
.rp-body .rp-auth-card a{text-decoration:none}
.rp-body .rp-auth-card a:hover{text-decoration:underline}
.rp-body .rp-auth-copy{color:#9eb1ca;text-align:center;font-size:.75rem;margin-top:20px}
@media(max-width:1150px){.rp-body .rp-navbar-inner{gap:14px}.rp-body .rp-client-name{max-width:125px}.rp-body .rp-auth-layout{gap:35px;padding:35px 28px}}
@media(max-width:870px){.rp-body .rp-navbar-inner{justify-content:space-between}.rp-body .rp-navlinks{order:3;flex-basis:100%;justify-content:center}.rp-body .rp-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.rp-body .rp-hero-right{display:none}.rp-body .rp-auth-layout{display:block;max-width:620px;padding:30px 22px}.rp-body .rp-auth-story{text-align:center;padding:6px 10px 18px}.rp-body .rp-auth-story .rp-ithd-logo{margin:auto;width:170px;height:64px}.rp-body .rp-auth-story h1{font-size:1.8rem;margin:auto}.rp-body .rp-auth-story p{margin:10px auto;font-size:.85rem}.rp-body .rp-auth-story .rp-divider{margin:16px auto}.rp-body .rp-auth-benefits{display:none}.rp-body .rp-auth-card{padding:25px}}
@media(max-width:600px){.rp-body .rp-wrap{padding:17px 13px}.rp-body .rp-navbar-inner{padding:10px 13px}.rp-body .rp-ithd-logo{width:112px;height:40px}.rp-body .rp-client-logo{width:62px;height:35px}.rp-body .rp-logo-divider{height:28px}.rp-body .rp-client-name{max-width:115px;font-size:.73rem}.rp-body .rp-user-name{display:none}.rp-body .rp-navlinks a{font-size:.75rem;padding:7px 9px}.rp-body .rp-hero{padding:23px 20px}.rp-body .rp-hero h1{font-size:1.43rem}.rp-body .rp-kpis{gap:9px}.rp-body .rp-kpi{padding:12px}.rp-body .rp-kpi b{font-size:1.4rem}.rp-body .rp-card{padding:16px 12px}.rp-body .rp-auth-layout{padding:18px 12px}.rp-body .rp-auth-card{padding:20px}}


/* Two-way repair conversation and unread message highlights */
.rp-body .rp-inbox-alert {display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:12px;background:#fff9e9;border:1px solid #f0d38a;color:#704c0f;padding:15px 20px;border-radius:12px;margin:18px 0;box-shadow:0 3px 12px #84602310}
.rp-body .rp-inbox-alert strong {font-size:.91rem}
.rp-body .rp-inbox-alert span {color:#87642a;font-size:.8rem}
.rp-body .rp-unread-inline {display:inline-flex;align-items:center;gap:6px;margin-top:7px;padding:4px 9px;border-radius:20px;background:#ffe9b9;color:#754b07;font-size:.74rem;font-weight:760;text-decoration:none}
.rp-body .rp-unread-inline:hover {background:#ffdea0;color:#593700}
.rp-body .rp-thread {display:flex;flex-direction:column;gap:15px}
.rp-body .rp-thread-message {max-width:83%;padding:15px 18px;border-radius:13px;border:1px solid #dce7f2;overflow-wrap:anywhere}
.rp-body .rp-thread-staff {align-self:flex-start;background:#f0f6fe}
.rp-body .rp-thread-partner {align-self:flex-end;background:#edf8f1;border-color:#d2e9dd}
.rp-body .rp-thread-meta {display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;font-size:.81rem;margin-bottom:8px}
.rp-body .rp-thread-meta span {color:#6b7d94;font-size:.76rem}
.rp-body .rp-thread-body {line-height:1.55;white-space:normal;margin-bottom:9px}
@media(max-width:650px){.rp-body .rp-thread-message {max-width:100%}}