Phone System Guides
WebPhone Overview
Here is a quick video guide on using our webphone
Voicemail Greetings
How to set up your Voicemail GreetingsWe have 2 options for voicemail greetings. Unavailable and Busy.Unavailable is when your phone is set to DND or you don’t answer the call. Busy is if you’re on the phone.To record your Unavailable Mess…
Transferring a call
While on an active call, you have a choice between “blind” or “attended” transfer of your call to another party. By default, the phone will perform an attended transfer.A blind transfer allows you to transfer a call without knowing the rec…
Recording custom messages / announcements
When you need to create an announcement or change your IVR menu items (press 1 – press2) we have a easy way of recording the message from your phone. Once the message has been recorded simply get in touch and we can make the changes needed…
Mobile App Download Links
To download our telecoms Mobile Web App Click the relevant link belowGoogle Play > https://play.google.com/store/apps/details?id=cz.acrobits.softphone.cloudphoneApple Store > https://itunes.apple.com/us/app/cloud-softphone/id56747554…
How to use Call Parking
Call parking as a feature we have on our phone system that allows you to place a call in a holding area. This will allow another user to be able to pick up the call.
How to access voicemail
a quick guide on how to access voicemail
Feature Codes
A list of Feature codes